Complaints Procedure

Complaints Procedure
If you have any concerns about your child, please make an appointment, through the school secretary, to see the class teacher as soon as possible. We will address all concerns thoroughly and pride ourselves on resolving issues at the earliest possible occasion.

 

At Denton we have adopted the East Sussex model complaints procedure. In brief, this procedure is staged as follows:

  1.  Contact school to arrange a time to talk with the class teacher.
  2. If, after talking with the class teacher and allowing time for some movement towards resolution, your concerns continue, contact the school to make an appointment to talk with the Headteacher.
  3. If, after talking with the Headteacher and allowing time for full investigation and planned action, your concerns continue, you need to write to the Chair of Governors, care of the Clerk to Governors, to express your concerns in writing. He or she will follow the confidential procedures laid out in the School Complaints policy.
  4. If you wish to appeal against any decision of the Governing Body, regarding your concerns, an appeal committee will be convened whose decision is final. Denton Community Primary School’s full complaints procedure policy is available for inspection at school.

A full copy of our Complaints Policy and Procedure is available on this page. Alternatively, please contact the school office.